By Gordon Johnson
The Customer Education Journey: Continuous, Engaging Product Training
How do you use training to retain customers and expanding product usage?
What are the keys to success after onboarding customers and partners?
What do need in an LMS to support external training?
And how do you measure results and continuously fine-tune?
In this video, Rachel Cooke of the Brandon Hall Group and Nick Eriksen of Eurekos will explore these topics and give you information to help you take your customer education program to the next level.
- What are the keys to success after onboarding customers and partners?
- Keeping customers engaged
- Retaining customers and expanding product usage (and upselling)
- Encouraging advanced training
- Certification for customers and partners