The Sysmex Case Study: Transforming Customer Education

In our case study, “Sysmex Reaches 100k+ Customers Worldwide with Transformational Product Training,” you’ll follow a remarkable journey of transformation and innovation that has propelled Sysmex, a global leader in healthcare technology, to new heights.

Sysmex Case Study 2023

Uncover valuable insights in this case study about…

  • Addressing Resistance: How Sysmex tackled customer resistance with a mobile training app, bridging the gap between traditional and digital learning.
  • Global Rollout: How Sysmex’s successful EMEA program expanded globally, adapting to each region’s unique training needs.
  • Languages: How Sysmex, with a presence in over 190 countries, tackles the challenge of training diverse customers worldwide.
  • LMS Solution: How Sysmex leveraged the Eurekos Learning Management System (LMS) to revolutionize customer training, setting four primary business goals for success.
  • Training Challenges: The six key challenges Sysmex faced, from transitioning to digital learning to overcoming language barriers and accommodating growing demand.
  • High-Stakes Industry: How Sysmex, a provider of complex healthcare products, ensures customer satisfaction in the high-stakes life sciences industry.

Reading this case study will provide valuable insights into how customer education can drive success in the competitive world of healthcare technology.

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