The Sysmex Case Study: Transforming Customer Education
In our case study, “Sysmex Reaches 100k+ Customers Worldwide with Transformational Product Training,” you’ll follow a remarkable journey of transformation and innovation that has propelled Sysmex, a global leader in healthcare technology, to new heights.
Uncover valuable insights in this case study about…
- Addressing Resistance: How Sysmex tackled customer resistance with a mobile training app, bridging the gap between traditional and digital learning.
- Global Rollout: How Sysmex’s successful EMEA program expanded globally, adapting to each region’s unique training needs.
- Languages: How Sysmex, with a presence in over 190 countries, tackles the challenge of training diverse customers worldwide.
- LMS Solution: How Sysmex leveraged the Eurekos Learning Management System (LMS) to revolutionize customer training, setting four primary business goals for success.
- Training Challenges: The six key challenges Sysmex faced, from transitioning to digital learning to overcoming language barriers and accommodating growing demand.
- High-Stakes Industry: How Sysmex, a provider of complex healthcare products, ensures customer satisfaction in the high-stakes life sciences industry.
Reading this case study will provide valuable insights into how customer education can drive success in the competitive world of healthcare technology.