Industry: Financial Technology
Learners: 10,000+
Platform: Eurekos
Abrigo builds software for banks, credit unions, and other financial institutions across the US. When a customer purchases Abrigo software, training is integrated into every phase of the implementation experience. On any given month, around 100 clients are joining one of 23+ live training sessions, with hundreds of learners moving through their implementation journey at once.
Results at a glance
- +52% YoY growth in people trained
- 50–60 hours of admin saved every month
- 33,000 hours of self-paced learning
- 4.5 average content rating
The challenge
Abrigo had already tested 15 LMS platforms looking for a system that could sit at the heart of its external learning strategy. Each one promised a tailored solution. None worked for customer training at scale. As Abrigo’s programs grew, the cracks showed. Pages were rigid. Learners had to know a course’s exact name and category just to find it. Running a single live session meant multiple manual steps for the team. And when something broke, Abrigo was largely on its own.
“We’ve worked with some well-known LMS providers in the past. They’re big. They move fast. But we always felt like one of thousands of customers, not a partner they were invested in. We were looking for a genuine partnership, and we found that with Eurekos in a way that honestly surprised us.”
– Alex Cook, Senior Instructional Designer at Abrigo
The approach
Eurekos worked with Abrigo to build a platform that could handle the full complexity of their training — self-paced courses, live virtual sessions, and multi-day in-person events. Branded as Abrigo University, the storefront is designed to support financial institutions through every phase of a structured implementation process, giving Abrigo full control over how courses look, how content flows, and how learners move through it.
“It just feels like a natural extension of our software. We can actually shape the experience. And when we went through a full rebrand, it took us less than an hour to update everything, not weeks. The LMS didn’t skip a beat.”
– Allison Price, Senior Leader of Client Education at Abrigo
60 hours saved every month
Before Eurekos, running a live session meant manually creating a Webex event, copying details across, posting it for enrollment, then downloading and re-uploading the recording afterward. For every one of Abrigo’s 25 monthly sessions. Eurekos’s Webex integration automated the entire workflow.
“We’re saving every bit of 50–60 hours a month,” explains Allison. “The team was ecstatic when we told them and it was a big selling point for getting everyone behind the move.”
A learner experience people want to use
On Abrigo’s previous system, finding a course meant knowing its exact name, category, and format. With Eurekos’s tagging and keyword search, learners just search for what they need.
Allison adds: “We’re incredibly confident that whatever they search for, the course they need is going to be there. We don’t have to know the specific course name because the tags do all the work.”
Putting their clients in control
Client organizations used to depend entirely on Abrigo’s internal team to know who’d enrolled, who’d attended, and how their teams were progressing. Now each client organization has its own managers with direct dashboard access. Eurekos supports multiple managers per client, a real upgrade from before. This led to significantly fewer inbound questions, less admin burden, and clients who feel in control of their own learning journey.
The results
- +52% YoY growth in people trained — biggest growth year since 2019
- 33,000 hours of self-paced learning in one year, nearly double the prior year
- +50% rise in participation across more training
- 50-60 hours saved every month on manual admin
- 4.5 average content rating, up from 3.9
“The growth is hard to ignore,” says Alex. “Annual active users grew steadily over the past five years, then jumped sharply the year we moved to Eurekos. We now have over 10,000 active learners on Abrigo University. But we’re just getting started. Flexibility going forward is enormous. We’re moving to version 13 of Eurekos, which brings more adaptive module completion pathways. It’s not one path for everyone anymore. Everything is geared towards getting the right content in front of the right person, but faster.”
Is your LMS holding back customer training success?
Eurekos was built to handle the full complexity of external training from the ground up. Our latest V13 release includes diagnostic learning tools, role-based storefronts, and Saga AI – your smart learning assistant – so your team can stop firefighting and start building programs that actually grow.
Keen to discuss your own customer education challenges? Get in touch with the Eurekos team below for a free consultation or to book a demo.
